Terms & Conditions
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1. Bookings
No booking will be accepted until a completed booking form has been returned to and received by Engage + Educate SEND Consultancy, along with payment where applicable. A booking is only confirmed once the delegate or organisation has received written confirmation of their allocated date, time, and package.
Where an organisation books on behalf of employees, volunteers, or pupils, that organisation is responsible for ensuring all relevant individuals are aware of these terms, and for confirming that no place is guaranteed until written confirmation has been issued as set out above.
2. Payment
Bookings are confirmed only on receipt of full payment, unless otherwise agreed in writing. Payment can be made by bank transfer or cheque; full payment details will be sent upon receipt of your booking form.
Full payment must be received within 28 days of invoice, or the booking may be released.
3. Cancellation by Engage + Educate SEND Consultancy
In the rare event that Engage + Educate SEND Consultancy needs to cancel a confirmed booking, all delegates will be notified in writing as soon as possible and offered a full refund or, where preferred, an alternative date.
4. Cancellation or Rescheduling by a Delegate or Organisation
All cancellations or rescheduling requests must be made in writing. As our packages involve dedicated preparation and reserved time, the following notice periods and charges apply:
● More than 12 weeks' notice: full refund, or free rescheduling
● 3 - 12 weeks' notice: 20% charge, or one free rescheduling
● Less than 3 weeks' notice, or non-attendance on the day: full fee retained
5. Travel
Prices include travel within a [25-mile] radius of Warrington. Bookings outside this area may incur an additional travel charge, agreed in advance.
6. Assessments Involving Pupils
Where a package involves direct assessment of a child (e.g. literacy screening, dyslexia diagnostic assessment, Irlen screening), the booking school or organisation is responsible for obtaining appropriate parental or guardian consent prior to the session. Engage + Educate SEND Consultancy will not proceed with an assessment where consent has not been confirmed.
7. Reports and Confidentiality
Written reports are prepared for the use of the commissioning school, organisation, or family, and remain confidential to that purpose. Reports should not be reproduced or shared beyond the intended recipients without prior agreement.
All personal and pupil data is handled in accordance with UK GDPR and the Data Protection Act 2018. Data is used solely for the purpose of delivering the agreed service and is not retained for longer than necessary.
8. Safeguarding
Engage + Educate SEND Consultancy holds an enhanced DBS check and is committed to safeguarding the welfare of all children and young people encountered in the course of its work, in line with current statutory guidance.
9. Liability
Engage + Educate SEND Consultancy holds professional indemnity and public liability insurance. While all advice, training, and assessments are delivered with due care and professional judgement, Engage + Educate SEND Consultancy cannot guarantee specific outcomes for individual pupils or settings.
10. Complaints
If you are unhappy with any aspect of the service provided, please contact us in writing at info@engage-edu.co.uk so that we can address your concerns promptly.
11. Changes to These Terms
These terms may be updated from time to time; the version published on our website at the time of booking will apply.
12. Governing Law
These terms are governed by the laws of England and Wales.